Suspensions & Cancellations

If a vendor receives multiple complaints related to the same or similar issues they may receive a suspension or have their account cancelled, depending on the severity of the issue. All cancelled vendors will be given the option of an investigation.

Suspension:

If there are multiple complaints of any of the following, the vendor or seller will be suspended until the issue can be resolved:

  • Verbal Abuse/Coarse language
  • Misrepresentation of product
  • Slander of other stores within or outside of ShopIndig.ca
  • Inappropriate photos or images
  • Vending of use goods unless clearly stated
  • Vending of products that the vendor has not made themselves unless clearly stated
  • Any other behaviour deemed inappropriate by ShopIndig.ca admin

Account Cancellation

Upon the first complaint of any of the following, a vendor will be suspended pending investigation. If the matter cannot be resolved, the vendor will be subject to an account cancellation, and a complaint will be issued to PayPal to negotiate a refund to the purchaser. Cancelled account holders will not, under any circumstances, be reinstated as ShopIndig.ca Vendors.

  • Undelivered products
  • Scamming of purchasers in any way
  • Vending of stolen goods
  • Threatening or violent behaviour
  • Any other behaviour deemed inappropriate by ShopIndig.ca admin